Privacy Policy

Last Updated: November 28, 2025

Effective Date: November 28, 2025

Introduction

Luminovel.ai ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("the App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Email address, username, profile picture
  • Profile Preferences: Personality type, interests, communication preferences
  • Payment Information: Processed securely through third-party payment processors (Stripe, Apple Pay, Google Pay)
  • User Content: In-app posts, messages, and interactions
  • Communications: Customer support inquiries and feedback

1.2 Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers
  • Usage Data: Features used, time spent in app, interaction patterns
  • Log Data: IP address, browser type, access times, crash reports
  • Analytics: Aggregated usage statistics via Mixpanel

1.3 Information from Third Parties

  • Authentication providers (Google, Apple) if you choose to sign in with them
  • Payment processors for transaction verification

2. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve the App
  • Personalize your experience and content recommendations
  • Process transactions and manage subscriptions
  • Send service-related notifications and updates
  • Respond to customer support requests
  • Analyze usage patterns to improve our services
  • Detect and prevent fraud or unauthorized access
  • Comply with legal obligations

3. AI and Data Processing

Our App uses artificial intelligence to generate interactive content. When you interact with AI features:

  • Your inputs are processed by third-party AI providers (OpenRouter/Google)
  • Conversation data may be used to generate contextual responses
  • We do not use your personal data to train AI models
  • AI-generated content is not stored permanently unless you save it

4. Information Sharing and Disclosure

We may share your information with:

4.1 Service Providers

  • Supabase: Database and authentication services
  • Stripe: Payment processing
  • OpenRouter/Google: AI content generation
  • ElevenLabs: Text-to-speech services
  • Mixpanel: Analytics
  • Vercel: Hosting services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do NOT sell your personal information to third parties.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Account Data: Until account deletion
  • Transaction Records: 7 years (for legal/tax purposes)
  • Analytics Data: 2 years
  • Support Communications: 3 years

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication mechanisms
  • Regular security assessments and updates
  • Access controls and employee training

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights and Choices

7.1 All Users

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate data
  • Deletion: Request deletion of your account and data
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request your data in a portable format

7.2 Managing Preferences

  • Push Notifications: Manage through device settings
  • Email Communications: Unsubscribe link in emails
  • Account Deletion: Through app settings or contact support

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You can opt-out of the "sale" of personal information. Note: We do not sell personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at: privacy@luminafiction.com

We will respond to verified requests within 45 days.

9. Nevada Privacy Rights

Nevada residents may opt out of the sale of their personal information. As stated above, we do not sell personal information. However, you may submit a request to privacy@luminafiction.com.

10. Children's Privacy (COPPA)

Important: Our App is not intended for children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@luminafiction.com.

If we discover that we have collected personal information from a child under 13, we will delete such information from our servers promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses approved by relevant authorities.

12. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

13. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals. Currently, we do not respond to DNT signals as there is no industry standard for how to handle such requests.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification (for significant changes)
  • Displaying an in-app notification

Your continued use of the App after such modifications constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@luminafiction.com

Data Protection Officer: dpo@luminafiction.com

Address:

Luminovel.ai Inc.
Attn: Privacy Team
Delaware, United States

Summary of Key Points

  • ✓ We collect data to provide and improve our services
  • ✓ We do NOT sell your personal information
  • ✓ We use industry-standard security measures
  • ✓ You have rights to access, correct, and delete your data
  • ✓ We comply with CCPA, COPPA, and other applicable laws
  • ✓ Children under 13 are not permitted to use the App

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